1 hour ticket response
Prompt assistance is our major responsibility and this is the reason why we’ve got a team of expert customer service technicians who are eager to offer a rapid response to any question that you could possibly have. Simply open your customer support ticket from the Web Control Panel and we will reply within one hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute client support ticket response time.
A Top–Quality Customer Support Service
Our customer service technicians possess immense experience in the Linux shared hosting arena and are accomplished enough to provide a quick answer to your problem. If, however, the matter at hand is not within the competence of a support engineer, the helpdesk ticket will be forwarded to a programmer or sysadmin for additional investigation.
An Intuitive Help Section
In the Web Control Panel you will find an easy–to–navigate Help section where you can get quick suggestions on how you can use our services. You can get the answers to your inquiries in the F.A.Q. database, find more suggestions in the web hosting account management articles or check the educational video tutorials.
