Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You can find almost all the answers to your questions in the user–friendly Help section integrated into your Web Control Panel. It features an ever–growing repository with commonly asked questions and detailed help articles contributed by our knowledgeable client support team.

  • Top quality support service

  • How–To Video Clips

  • For those of you who’d like to find out how to sort out a regularly experienced issue by watching a tutorial video clip, we have added a compilation of video tutorials to our Web Control Panel. All the tutorial videos are very short and simple to grasp. They offer you step–by–step presentations of various site management activities.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 customer support service with a sixty–minute response guarantee. A group of skilled techs will be online for you to respond to all the questions that you could have. During non–peak periods, a response will be offered within just 20 minutes.