Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your assistance requests will be replied to in maximum 60 minutes after the ticket or e–mail has been submitted. If your issue needs further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person on duty, without delay and will leave a comment to notify you that more time will be required for arriving at a solution. And if you make use of our Administration Services package, any of the server management tasks included there will be performed whenever you decide.

  • Top quality support service

  • A Topflight Customer Service

  • Our technical support team will be available to you round–the–clock should you require help working with the Web Control Panel or with any of the apps that we install for you on the dedicated web hosting server. Furthermore if you need help handling all the everyday admin tasks on your server, you can have a look at the Administration Services package, that includes data backup hard drive storage space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated hosting server comes with our free–of–charge Web Control Panel, which boasts a comprehensive knowledge base plus a collection of how–to video tutorials. Whenever you require help while working with the Web Control Panel, just press the Help or Videos buttons situated in the upper right corner.