The support that you can get from your shared hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an existing account. Timely and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting provider and not from some reseller. If you purchase a hosting account via a company that does not own its servers and it can't access them directly, it is very likely that you'll wait for a couple of days so as to receive a reply to your query, so your websites may stay offline for quite a while. In comparison, a company that offers various options for communication and has a tech support team that is available all the time can assist you right away and help you minimize or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

All of our Linux shared hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting solutions well before you make a purchase or you're a current client and you have any question or some issue, you're able to contact us any time, which includes holidays and weekends. We have multiple channels to contact us - several telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any issues which require additional time to investigate and deal with. Unlike many other website hosting service providers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, therefore no matter what your issue is, it will be resolved in a timely manner and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and general queries. Our agents can assist you to find the most suitable package or provide you with info about our servers, so as to check whether the system requirements for your web sites are met. If you are an existing client, you'll also be able to contact us through email or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you use these 2 ways of contact, you will get an answer within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other service providers, even big ones, you're able to compare the reply time because it often takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS

Every virtual private server package that we provide includes 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us at any time, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with a couple of local numbers globally, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it is much easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is one hour, but it hardly ever takes that long to get assistance. If you obtain the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

We know how important it is to have quick support in general, let alone when you run an entire server, that's why every single dedicated server that we provide features 24/7 support with one-hour response time guarantee whatever the problem. The service is free of charge for all problems with your server or the software that was installed by our administrators through the setup, so you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you can send an email message, and the actual response time for both rarely exceeds 30 mins because we have administrators available 24 / 7. In case you require general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on three different continents or you may use our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you can add to your server plan through your billing Control Panel.