If you are a site owner, a problem could always crop up and it does not automatically have to be connected to the hosting service. For example, something can go wrong when you update a web-based app or some important content could be edited or erased by mistake. Irrespective of what the nature of the problem may be, you’ll need to contact the respective client service team and ask them to retrieve a backup or to help you solve the problem that you are having. How promptly they will do that will determine the length of time that your websites will be inaccessible. For particular sites such as social networking websites or online stores, a longer downtime too often equals losing customers and cash. Having said that, it’s very important for you to use the services of a company that offers not only a good support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting include a sixty-minute reply guarantee, which suggests that regardless of what enquiry or issue you may have, we will always be there to help you. As a matter of fact, it seldom takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer care staff members will be at your disposal 24-7, even on weekends and legal holidays, which goes to say that you’ll always obtain timely help. We are aware of exactly how valuable time can be, so by the time we respond to your support ticket or email, we’ll have examined the matter and, if we haven’t solved it, we’ll provide you with more information on what you have to do on your end – when the case demands it. With our support services, you can be sure that there will be somebody to lend you a hand instantaneously, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand exactly how vital it is to receive swift support, we guarantee that you won’t ever need to wait for more than one hour to get a reply to any trouble ticket that you post via your semi-dedicated server Control Panel. The fact is, you will rarely have to wait around for more than 20-30 minutes and this applies to any inquiry irrespective of what its nature is – billing, technical or general. What is more, our client and tech support team is available 24/7, which means that even if you post a ticket during official holidays, you’ll always get an instant response, which will include the answer to an inquiry, the solution to an obstacle or the details needed to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never need to waste a day waiting around for an answer like you would with a lot of other companies.