There are a handful of ways to contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you opt for is a support ticket system. This is the least complicated medium of communication for many reasons. In case no help desk support team representative is free at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy & paste extensive bits of info without worrying about spelling mistakes, and in case a certain problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in one location, so each party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are often separate from the web hosting platform, so if you have to provide info or to adhere to directions, you will have to use at least two different systems and this number could increase if you wish to manage a couple of domains. Plus, many hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with plenty of other web hosting providers, the trouble ticket system that we’re using with our Linux shared hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to remember several login names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one location. So, in case you’ve got an inquiry or encounter a complication, you can contact our tech support team members on the spur of the moment. Our system offers an intelligent search option. This goes to say that even if you’ve opened a large number of tickets through the years, you’ll be able to track down the one that you want in no time. Additionally, you can check knowledge base hints on resolving commonly faced problems.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more efficient to manage everything from a single location, so we’ve integrated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server plan. This will allow you to handle the correspondence with our technical support staff together with your account, which means that you won’t have to memorize an additional login name for a separate system. You will be able to submit a new ticket or to track down the status of an old one with less than a few clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Moreover, you can go through older tickets using a smart search filter or check applicable FAQ articles, which contain solutions to common obstacles. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being only 1 hour, so there will always be someone to help you.